Returns & Refund Policy
Effective Date: September 27, 2026
At Trailer Tales LLC, we want customers to feel confident when purchasing from us. This Returns & Refund Policy explains our process for order cancellations, returns, refunds, damaged products, defective products, and other order-related concerns.
Because our products may include large items such as trailers, shipping containers, and portable restrooms, return arrangements can differ from those for ordinary retail merchandise.
Customers should review this policy before placing an order. The FTC recommends that consumers review a seller’s refund and return terms before purchasing, including applicable deadlines and who is responsible for return shipping. (Consumer Advice)
1. Order Cancellations
If you need to cancel an order, please contact Trailer Tales LLC as soon as possible.
Cancellation requests made before an order is shipped or dispatched may generally be considered for cancellation, subject to the status of the order and any product-specific terms.
Once a product has been shipped, dispatched, delivered, specially ordered, customized, or prepared specifically for a customer, cancellation may no longer be possible or may be subject to additional conditions.
We will communicate with you regarding the available options when you request a cancellation.
2. Returns
Returns must be approved by Trailer Tales LLC before a product is sent back.
Do not ship a product back without receiving return instructions from us.
Because many of our products are large or require specialized transportation, customers should contact us before making any arrangements to return a product.
Depending on the product and circumstances, we may require:
- Order number
- Proof of purchase
- Photographs
- Product identification or serial number
- Description of the reason for the return
- Delivery documentation
- Other information reasonably necessary to evaluate the request
3. Return Eligibility
To be considered for a return, a product should generally be:
- In the condition in which it was received
- Free from damage caused after delivery
- Free from unauthorized modifications
- Accompanied by the applicable order information
- Available for inspection when requested
Additional requirements may apply depending on the product.
Certain products may not be eligible for return because of their size, condition, customization, special-order status, or other circumstances.
4. Trailers
Because trailers are large, transportation-dependent products, customers should carefully review the product specifications and ask questions before purchasing.
If a trailer is delivered with apparent damage, an incorrect configuration, or another significant issue, contact Trailer Tales LLC promptly and provide photographs and order information.
A trailer that has been used, modified, damaged, altered, registered, titled, or otherwise placed into service may have different return options than an unused trailer.
Warranty claims may apply to manufacturing defects and are handled separately under our Warranty Policy.
5. Shipping Containers
Shipping containers may be subject to product-specific return requirements because of their size and transportation requirements.
Customers should inspect the container upon delivery and notify Trailer Tales LLC promptly if there is significant damage, an incorrect product, or a material discrepancy between the product ordered and the product delivered.
Used, refurbished, modified, or specially prepared containers may have different return conditions.
6. Portable Restrooms
Portable restrooms may be subject to special return conditions because of their size, transportation requirements, installation, use, and sanitary considerations.
Customers should inspect the product upon delivery and contact us promptly regarding any significant issue.
Products that have been used, installed, modified, or otherwise placed into service may not be eligible for a standard return.
Warranty-related issues may be handled under the applicable warranty terms.
7. Damaged Products
If your product appears damaged when it arrives, please notify Trailer Tales LLC as soon as reasonably possible.
We recommend that you:
- Take clear photographs of the damage.
- Photograph the product from multiple angles.
- Keep delivery documents available.
- Avoid making repairs before contacting us, unless necessary to prevent an immediate safety hazard or additional damage.
- Contact us with your order information and photographs.
We will review the circumstances and determine the appropriate next steps.
8. Incorrect or Missing Products
If you receive a product that is materially different from what you ordered, or if an expected item is missing, contact us promptly.
Please provide:
- Order number
- Product information
- Photographs, when applicable
- Description of the discrepancy
- Delivery documentation, when available
We will investigate the issue and work with you toward an appropriate resolution.
9. Defective Products
If you believe a product has a manufacturing defect or other defect covered by warranty, contact Trailer Tales LLC.
Depending on the circumstances, the issue may be handled under the applicable manufacturer’s warranty or our Warranty Policy rather than through the standard return process.
A defect claim does not automatically require the product to be returned. We may first request photographs, videos, documentation, or other information to evaluate the issue.
10. Products Damaged After Delivery
Trailer Tales LLC is not responsible for damage occurring after delivery as a result of misuse, accidents, improper operation, improper storage, unauthorized modifications, neglect, or other causes outside the applicable warranty or return terms.
Customers are responsible for taking reasonable care of products after delivery.
11. Refunds
If a refund is approved, the refund will generally be issued using the original payment method when reasonably possible.
The amount of the refund will depend on the circumstances of the return or cancellation and the applicable product-specific terms.
Where applicable, refunds may be affected by:
- Product condition
- Approved return status
- Special-order terms
- Customization
- Transportation already performed
- Other services already provided
- Applicable law
We will communicate the applicable refund amount before finalizing a return or refund when reasonably possible.
12. Return Transportation
Because trailers, shipping containers, and portable restrooms can require specialized transportation, customers should not independently arrange return transportation without first contacting Trailer Tales LLC.
Where a return is approved, we will provide instructions regarding the return process and transportation arrangements.
Responsibility for return transportation costs will depend on the reason for the return and the applicable product-specific terms.
13. Free Nationwide Shipping
Trailer Tales LLC currently provides free nationwide shipping for qualifying orders.
Free shipping applies to the original delivery of qualifying orders and does not automatically mean that return transportation will also be free.
Where a return is approved, we will explain any applicable transportation or return costs before the return is completed.
14. Special Orders and Customized Products
Products that are specially ordered, customized, modified, configured, or prepared specifically for a customer may have different cancellation and return conditions.
Customers should confirm the applicable terms before placing an order for a special-order or customized product.
15. Unauthorized Returns
Products returned without prior authorization may be refused, delayed, or held until the return can be properly identified and evaluated.
Customers should always contact Trailer Tales LLC before sending a product back.
16. Exchanges
An exchange may be considered depending on:
- Product availability
- Product condition
- Reason for the requested exchange
- Product type
- Transportation requirements
- Applicable product-specific terms
An exchange is not guaranteed and must be approved by Trailer Tales LLC.
17. Refund Processing
Once an approved return or cancellation has been reviewed and the refund has been authorized, we will initiate the refund through the applicable payment method.
The time required for the refund to appear in a customer’s account may also depend on the customer’s bank or payment provider.
For orders that Trailer Tales LLC cannot ship within the promised timeframe, applicable federal requirements may provide customers with cancellation and refund rights. Federal rules require online sellers to have a reasonable basis for stated shipping times and establish procedures for delays and refunds in covered transactions. (Federal Trade Commission)
18. No Unauthorized Refund Promises
Refunds, returns, exchanges, and cancellations must be handled according to this policy and any applicable product-specific terms.
Individual employees, contractors, delivery personnel, or third parties are not authorized to make refund commitments outside the company’s established procedures unless they have authority to do so.
19. Consumer Rights
Nothing in this policy is intended to eliminate or restrict any rights or remedies that cannot legally be waived under applicable federal or state law.
Where applicable law provides consumers with additional protections, those rights remain unaffected.
20. Changes to This Policy
Trailer Tales LLC may update this Returns & Refund Policy from time to time to reflect changes to our products, business practices, return procedures, or applicable legal requirements.
The Effective Date at the beginning of this policy indicates when the policy was last updated.
21. Contact Us
For questions about cancellations, returns, damaged products, defective products, or refunds, please contact us before sending any product back.
Trailer Tales LLC
Phone:
+1(540) 659-6900
Business Hours
Monday To Friday: 09.00AM – 05.00PM
Saturday – Sunday Closed
E.I.N: 82-3591750
Address:
1928 2nd Ave S
St. Petersburg, FL 33714