Warranty Policy
Effective Date: September 27, 2026
At Trailer Tales LLC, we want our customers to have clear information about warranty coverage before purchasing a product. This Warranty Policy explains how warranty coverage works for trailers, shipping containers, portable restrooms, and other products purchased through our website.
Warranty coverage can vary by product and manufacturer. The specific warranty provided with a product, including its coverage period, covered components, exclusions, and claim requirements, will control when applicable.
For written warranties on qualifying consumer products, federal law requires warranty terms to be clearly disclosed and made available before purchase. (Federal Trade Commission)
1. Warranty Coverage
Products sold by Trailer Tales LLC may include:
- A manufacturer’s warranty
- A Trailer Tales LLC warranty, where specifically stated
- A limited warranty
- No warranty, where clearly disclosed and permitted by applicable law
Customers should review the warranty information associated with the specific product before completing a purchase.
The warranty applicable to a particular product may be provided on the product page, in product documentation, with the product, or through the manufacturer.
2. Warranty Period
Warranty periods vary depending on the product, manufacturer, components, and applicable warranty terms.
The applicable warranty period may begin on the date of purchase, delivery, or another date specified in the applicable warranty documentation.
No specific warranty period should be assumed unless it is stated for the product being purchased.
If a product listing provides a specific warranty period, that information will apply subject to the complete warranty terms and conditions.
3. What the Warranty May Cover
Depending on the product and applicable warranty, coverage may include defects in:
- Materials
- Manufacturing
- Workmanship
- Specific components
- Certain structural components
- Other items specifically identified in the applicable warranty
Warranty coverage is limited to the components and conditions described in the applicable warranty.
A warranty does not necessarily cover every problem that may occur during ownership. The FTC recommends that consumers review what a warranty covers, its duration, exclusions, and the available remedy before purchasing. (Consumer Advice)
4. Trailer Warranty
Trailers may be covered by a manufacturer’s warranty or other warranty specifically identified in the product listing or accompanying documentation.
Depending on the applicable warranty, coverage may include certain components or defects involving:
- Frame or structural components
- Axles
- Suspension components
- Brakes
- Electrical components
- Lighting
- Couplers
- Other manufacturer-specified components
Coverage varies by trailer and manufacturer.
Normal wear and maintenance items may not be covered unless specifically stated in the applicable warranty.
5. Shipping Container Warranty
Shipping containers may have product-specific warranty terms depending on their condition, manufacturer, age, specifications, and intended use.
Where applicable, warranty coverage may address certain defects or conditions specifically identified by the manufacturer or seller.
Customers should carefully inspect containers upon delivery and report significant damage or discrepancies as soon as reasonably possible.
Used or refurbished containers may have different warranty coverage than new containers.
6. Portable Restroom Warranty
Portable restrooms may be subject to manufacturer-specific warranty terms depending on the product and components involved.
Warranty coverage may differ for:
- Structural components
- Plumbing components
- Fixtures
- Doors and hardware
- Tanks
- Other components
Normal wear, cleaning, maintenance, misuse, and damage caused after delivery may not be covered unless specifically stated in the applicable warranty.
7. Manufacturer Warranties
When a product is covered by a manufacturer’s warranty, the manufacturer may be responsible for administering some or all warranty claims.
Trailer Tales LLC may assist customers with identifying the appropriate warranty process when possible.
Customers may be required to provide:
- Order information
- Purchase receipt
- Product identification information
- Serial number, where applicable
- Photographs or videos
- Description of the problem
- Other information reasonably necessary to evaluate the claim
8. Warranty Exclusions
Unless specifically covered by the applicable warranty, warranty coverage generally does not extend to problems resulting from:
- Accidents
- Misuse
- Abuse
- Neglect
- Improper operation
- Improper installation
- Unauthorized modifications
- Unauthorized repairs
- Improper maintenance
- Normal wear and tear
- Cosmetic damage
- Improper storage
- Use outside the product’s intended purpose
- Overloading
- Improper towing
- Improper transportation after delivery
- Environmental or weather-related damage
- Damage caused by third parties
The actual warranty supplied with the product will determine which exclusions apply.
9. Maintenance and Proper Use
Customers are responsible for using and maintaining products according to applicable manufacturer instructions and safety requirements.
For trailers, this may include appropriate maintenance of:
- Tires
- Wheels
- Brakes
- Bearings
- Lights
- Electrical systems
- Coupler and hitch components
- Suspension components
- Other safety-related equipment
Failure to properly maintain or operate a product may affect warranty coverage when permitted under the applicable warranty terms.
10. Modifications and Repairs
Unauthorized modifications, alterations, or repairs may affect warranty coverage where they cause or contribute to the problem being claimed.
Customers should contact Trailer Tales LLC or the applicable manufacturer before performing substantial repairs to a product when a warranty claim may be involved.
Do not continue operating a product when doing so could create a safety hazard or cause additional damage.
11. How to Submit a Warranty Claim
To begin a warranty claim, contact Trailer Tales LLC using the contact information at the end of this policy.
Please provide, when available:
- Customer name
- Order number
- Date of purchase
- Product name
- Product identification or serial number
- Description of the issue
- Photographs or videos showing the issue
- Relevant documentation
Providing complete information can help us evaluate the claim more efficiently.
12. Warranty Inspection
Depending on the nature of the claim, Trailer Tales LLC or the applicable manufacturer may need to inspect the product before determining whether the issue is covered.
Additional photographs, videos, documentation, or an in-person inspection may be requested.
A warranty claim does not automatically mean that a repair, replacement, refund, or other remedy will be approved. Coverage will be determined according to the applicable warranty terms and applicable law.
13. Warranty Remedies
If a valid warranty claim is approved, the applicable warranty may provide for one or more remedies, such as:
- Repair
- Replacement of a covered component
- Replacement of the product
- Refund
- Other remedy specified in the applicable warranty
The specific remedy available will depend on the applicable warranty and applicable law.
14. Warranty Shipping and Transportation
Warranty-related transportation, shipping, pickup, delivery, inspection, labor, or other costs may be handled according to the applicable warranty terms.
Customers should not automatically assume that Trailer Tales LLC or the manufacturer will cover transportation or other costs associated with a warranty claim unless the applicable warranty states that such costs are covered.
Any applicable requirements will be communicated during the warranty claim process.
15. Warranty Claims for Damaged Deliveries
Damage that appears to have occurred during delivery should be reported promptly.
Customers should:
- Photograph the product before moving it when practical
- Photograph visible damage
- Keep relevant delivery documentation
- Contact Trailer Tales LLC promptly
- Provide the order number and description of the damage
Delivery damage may be handled separately from a manufacturing or workmanship warranty claim.
16. Used and Pre-Owned Products
Used, refurbished, or pre-owned products may have different warranty coverage from new products.
Where applicable, the product listing or sales documentation will identify the warranty status and any applicable limitations.
Customers should carefully review the condition and warranty information for used or pre-owned products before purchasing.
17. Warranty Transfer
Warranty transferability depends on the applicable manufacturer’s or seller’s warranty terms.
Some warranties may be limited to the original purchaser, while others may transfer to subsequent owners.
Customers should review the specific warranty documentation to determine whether coverage can be transferred.
18. No Automatic Warranty Extension
A repair or replacement performed under warranty does not automatically extend the original warranty period unless the applicable warranty specifically provides otherwise or applicable law requires it.
19. Customer Legal Rights
This Warranty Policy does not remove or limit rights that cannot legally be waived under applicable federal or state law.
Warranty rights can vary depending on the product, the type of purchase, the customer’s location, and applicable law.
For example, federal warranty law establishes requirements concerning certain written consumer-product warranties, including disclosure of warranty terms and certain restrictions concerning implied warranties. (Federal Trade Commission)
20. Warranty Information Before Purchase
Customers should review the applicable warranty information before purchasing a product.
Where a written warranty applies, Trailer Tales LLC will make the applicable warranty information available in accordance with applicable requirements. Federal rules generally require written warranty terms for qualifying consumer products to be available before purchase. (Federal Trade Commission)
21. Changes to This Warranty Policy
Trailer Tales LLC may update this Warranty Policy from time to time to reflect changes in our products, manufacturers, warranty procedures, or applicable legal requirements.
The Effective Date at the beginning of this policy will indicate when the policy was most recently updated.
Changes to this general policy do not alter the specific warranty terms that apply to a product unless permitted by the applicable warranty and applicable law.
22. Contact Us
For warranty questions, warranty claims, or assistance determining the applicable warranty for a product, please contact us:
Trailer Tales LLC
Phone:
+1(540) 659-6900
Business Hours
Monday To Friday: 09.00AM – 05.00PM
Saturday – Sunday: Closed
E.I.N: 82-3591750
Address:
1928 2nd Ave S
St. Petersburg, FL 33714