Shipping & Delivery Policy
Effective Date: September 27, 2026
At Trailer Tales LLC, we want the delivery process to be simple, clear, and convenient. This Shipping & Delivery Policy explains how we process orders, delivery timeframes, shipping costs, and what customers can expect when purchasing from our website.
We recommend reviewing this policy before placing an order. Clear shipping information helps customers understand delivery timing, costs, and what to expect after an order is placed.
1. Nationwide Shipping
Trailer Tales LLC offers free nationwide shipping within the United States.
Shipping Cost: FREE
There are no standard shipping charges added to qualifying orders for nationwide delivery.
Our shipping service is available for our products, including:
- Trailers
- Shipping containers
- Portable restrooms
- Other products available through our online store
2. Delivery Time
Our standard delivery timeframe is approximately 3 to 5 days after an order has been processed and is ready for shipment.
Delivery times are estimates and may vary depending on:
- Product availability
- Delivery location
- Carrier scheduling
- Weather conditions
- Traffic or transportation delays
- Holidays and weekends
- Other circumstances outside our reasonable control
We will make reasonable efforts to have orders delivered within the stated timeframe.
3. Order Processing
Orders are processed after payment and order information have been successfully confirmed.
Customers should make sure that all information provided during checkout is accurate, including:
- Full name
- Delivery address
- Phone number
- Email address
- Any special delivery instructions
Incorrect or incomplete information may cause delivery delays.
4. Free Shipping
Trailer Tales LLC provides free nationwide shipping for orders shipped within the United States.
Customers will not be charged a standard shipping fee for eligible nationwide deliveries.
If any special delivery arrangement, service, or charge is required for a particular order, we will communicate that information with the customer before proceeding whenever applicable.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
For larger products such as trailers, shipping containers, and portable restrooms, customers should ensure that the delivery location provides reasonable access for the delivery vehicle and equipment.
Customers should consider:
- Road access
- Driveway or entrance width
- Available turning space
- Overhead clearance
- Ground conditions
- Loading and unloading space
- Local access restrictions
If you are unsure whether your location can accommodate delivery, please contact us before placing your order.
6. Large Equipment and Freight Delivery
Some Trailer Tales LLC products require specialized transportation or freight delivery because of their size, weight, or configuration.
For these products, delivery may involve:
- Freight transportation
- Specialized trailers
- Delivery vehicles
- Scheduled delivery appointments
- On-site unloading
Customers may be contacted to coordinate an appropriate delivery time and confirm that the delivery location is accessible.
7. Delivery Appointments
For products requiring special transportation, the carrier or Trailer Tales LLC may contact the customer before delivery.
Customers should keep the phone number provided with their order available so that delivery arrangements can be completed without unnecessary delays.
Failure to respond to delivery coordination attempts may result in a delayed delivery.
8. Tracking Information
When tracking information is available for an order, it may be provided to the customer by email or another appropriate communication method.
Tracking availability may vary depending on the product and transportation method used.
For large freight or equipment deliveries, delivery may be coordinated directly with the customer rather than through a standard parcel tracking system.
9. Delivery Delays
Although our standard delivery timeframe is 3 to 5 days, unforeseen circumstances may occasionally result in delays.
Possible causes include:
- Severe weather
- Road closures
- Transportation disruptions
- Carrier delays
- High shipping volumes
- Mechanical problems
- Incorrect delivery information
- Circumstances affecting the delivery location
If we become aware of a significant delay, we will make reasonable efforts to communicate the updated information to the customer.
10. Damaged Products at Delivery
Customers should inspect their order as soon as reasonably possible after delivery.
If a product appears to have been damaged during transportation, customers should:
- Document the damage with photographs or video.
- Keep the product and packaging in the condition received when practical.
- Contact Trailer Tales LLC as soon as possible.
- Provide the order information and details about the damage.
Prompt notification helps us investigate delivery-related issues and determine the appropriate resolution.
11. Incorrect or Incomplete Delivery Information
Trailer Tales LLC is not responsible for delays caused by incorrect, incomplete, or outdated information provided by the customer.
If you need to change your delivery information after placing an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order has been dispatched, but changes may not always be possible once transportation has been arranged.
12. Failed Delivery
A delivery may be delayed or rescheduled if the delivery location is inaccessible, unsafe, unavailable, or otherwise unsuitable for the product being delivered.
Customers may be responsible for additional costs resulting from a failed delivery or a requested delivery change when such costs are actually incurred.
Any applicable additional costs will be communicated to the customer when possible.
13. Product Availability
Shipping timeframes are subject to product availability.
If a product becomes unavailable or requires additional preparation before shipment, Trailer Tales LLC will communicate with the customer regarding the expected fulfillment timeframe.
14. Weekends and Holidays
Our regular business hours are Monday through Friday, 9:00 AM to 5:00 PM.
Orders or delivery arrangements may be affected by weekends and holidays. Delivery schedules are also dependent on the operating schedule of the carrier or transportation provider.
15. Customer Responsibility
Customers are responsible for ensuring that the delivery location is prepared before the scheduled delivery.
For large products, customers should make sure there is sufficient space and suitable access for the delivery equipment.
Customers are also responsible for following any applicable local rules, permits, zoning requirements, or property restrictions related to placing or using trailers, shipping containers, or portable restrooms.
16. Contact Us About Shipping
If you have questions about shipping, delivery times, an existing order, or delivery arrangements, please contact Trailer Tales LLC using the information below.
We are committed to providing clear communication and a straightforward delivery experience from the time your order is placed through delivery.
Contact Information
TRAILER TALES LLC
Phone:
+1(540) 659-6900
Business Hours
Monday To Friday: 09.00AM – 05.00PM
Saturday – Sunday: Closed
E.I.N: 82-3591750
Address:
1928 2nd Ave S
St. Petersburg, FL 33714